Field Operations Manager - Shack Shine

It’s all about people
Have you been searching for an energetic, dynamic, fast growing and fun company to call home? Look no further, you have found Shack Shine! As part of O2E Brands, our mission at Shack Shine is to make the ordinary business of home detailing exceptional.

This is where you come in
Shack Shine is looking for a Field Operations Manager to join our growing team. Reporting to the Managing Director, you will be responsible for helping newly launched Franchise Partners with reaching operational excellence, driving sales & marketing and implementing strategic business planning. Through coaching and regular meetings, you will support Franchise Partners in promoting brand compliance, consistent business practices, and above all, fantastic service delivered to our customers. This is a full time role that can be based out of our Toronto office, the “Junktion”. The right candidate could also be located in the USA.

What people say about you
I’m a natural leader who is highly organized, results driven and a prioritizing machine. I love rolling up my sleeves to get the job done. I have a passion for business and know what it takes to develop a business from the ground up. I am highly motivated and tenacious when it comes to achieving my goals. I love coaching and nurturing talent and I am not afraid to hold people accountable to their goals. I am looking to be part of a team with a vision to take the road less travelled and to create something greater together than anyone of us could create alone. I am excited and motivated by a  fast paced start up opportunity.

What you day to day looks like

  • Coaching and advising new Franchise Partners on business planning, strategy and execution to ensure revenue and performance goals are achieved
  • Conducting regular field visits to each Franchise Partner
  • Building long-term relationships with Franchise Partners and identifying business growth opportunities
  • Providing guidance to Franchise Partners to ensure actions and solutions meet customer needs, company brand targets, pricing guidelines,and profitability recommendations
  • Enforcing brand compliance to maintain consistency throughout the franchise system
  • Building and refining systems to achieve operational excellence

What you bring to the table

  • Operations and/or business management experience within a start-up business environment
  • Experience in the home services industry
  • Undergraduate degree would be considered an asset
  • Strong entrepreneurial background and franchise systems operations, or dealer network operational support experience is strongly preferred  
  • Ability to achieve goals through direct and indirect influence and collaboration
  • The mindset of a Coach, a Thinker, and a Doer with a high level of adaptability
  • Strong business acumen with business planning and analysis experience
  • Ability to communicate clearly and concisely, both orally and in writing
  • Ability to manage key business partner relationships
  • Ability to travel across Canada and in the US is required
  • Infectious positivity and energy!
Life at the Junktion
What is the Junktion? Well, it’s more than just a solid pun. It’s what we call our head offices in Vancouver, BC and Toronto, ON. Team members sit in our collaborative and high energy open concept office and take part in our daily 7 minute stand-up meeting called Huddle and get together for a drink on First Round Friday. Not only do we have a cool office, we offer some pretty sweet perks too. In your first year, you’ll enjoy 4 weeks of personal paid leave. By the end of year one, you will be eligible for 5 weeks of personal paid leave. We offer extended health and dental benefits, as well as professional and individual development programs. There’s also our 101 Life Goals program, which helps you achieve your personal goals and cross things off your bucket list.

Do you want this job now?
Tell us why you are awesome by submitting your resume and cover letter!
Field Operations Manager - Shack Shine