Customer Care Specialist 1-800-GOT-JUNK?
1-800-GOT-JUNK? is looking for an exceptional Customer Care Specialist who wants to join a fun, tight- knit and customer-focused team! If you're the kind of person that loves solving problems, helping people and are looking for a role where you can put your awesome conflict resolution skills to full use then we want to hear from you!
Who We Are:
We’ve taken the “ordinary” world of home services and made it memorable by bringing exceptional customer service into the mix. With our four uniquely branded home services franchises -1-800-GOT-JUNK?,WOW 1 DAY PAINTING,You Move Meand Shack Shine- we make the ordinary businesses of junk removal, painting, moving and house detailing exceptional by being leaders in customer experience and innovation. It’s all in our name:O2E = Ordinary 2 Exceptional!
What you will do
- Work closely with our 1-800-GOT-JUNK? Franchise Partners to resolve any complaints from our customers
- Demonstrate excellent knowledge of our service to facilitate customer resolutions
- Provide an exceptional experience to our customers
- Build relationships with Franchise Partners, Sales Center, Support team and most importantly, our customers.
- Respond professionally to our customers through multiple channels including social media, calls and emails.
- Follow existing policies and procedures to ensure that customer satisfaction
What you'll bring to the table
- Experience in a customer facing role providing exceptional customer service
- Experience dealing with customer escalations
- Excellent conflict resolution skills
- Outstanding communication skills, verbal and written
Do you want this job?
Does this sound like the Customer Care role you've been seeking? Curious about making a change? Send us a resume and let's chat!